Vacation Rental FAQ
Straightforward answers about reservations, arrival, property policies, pets, amenities and staying with CWL Investments.
Frequently Asked Questions
Straightforward answers to common questions before, during, and after a CWL Investments stay.
Individual properties can have different rules and amenities. When property-specific information differs from this general guide, the property's listing and reservation documents control.
Booking & Payment
How do I book a CWL Investments property?
Visit our Vacation Rentals or Availability page, select your property and dates, review the quote and reservation terms, and continue through the booking process.
Can I book directly instead of using Airbnb or Vrbo?
Yes. Eligible CWL properties can be reserved directly through this website.
When are payments due?
Payment schedules can vary. The payment terms applicable to your reservation will be shown during the booking process and in your reservation documents.
What is the cancellation policy?
Cancellation terms vary by reservation and property. Review the policy shown before completing your booking.
Arrival & Property Information
When will I receive arrival information?
Arrival instructions are sent before check-in using the contact information associated with the reservation. Timing may vary by property and booking circumstances.
Are check-in and checkout times the same everywhere?
No. Always check the individual property listing and reservation information for the times that apply to your stay.
Can I request early check-in or late checkout?
Availability depends on the property's turnover schedule and surrounding reservations. Contact us if you have a specific need, but do not assume a request is available until confirmed.
What if I have a problem during my stay?
Contact CWL Investments using the guest contact information provided with your reservation so we can help address the issue.
Pets, Guests & House Rules
Are CWL properties pet friendly?
Pet policies are property-specific. Review the property's approved pet types, limits, fees, and rules before booking.
Can I bring additional visitors?
Occupancy and visitor policies vary by property. Only registered and approved guests should use the property unless the host has confirmed otherwise.
Are parties or events allowed?
Review the house rules for the specific property. Do not assume parties, events, or gatherings beyond registered occupancy are permitted.
Do all properties have the same amenities?
No. Amenities, parking, internet, accessibility, outdoor features, and sleeping arrangements vary considerably between homes.
Current Mountain Property
Where is Mars Hill Haven?
Mars Hill Haven is located in the mountains near Mars Hill, North Carolina, with convenient access to Hatley Pointe and the greater Asheville area.
How many guests can Mars Hill Haven accommodate?
Mars Hill Haven accommodates up to 10 registered guests with three king bedrooms and a separate bunk room.
Where can I learn more about the area?
Visit the dedicated Mars Hill Haven website for local guides covering Hatley Pointe, Mars Hill University, fall travel, outdoor recreation, and Western North Carolina.
Contact CWL Investments
If something important to your trip is not answered here, ask us before you reserve.